Bentley Cloud Services Status
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Any issue or interruptions we encounter will be listed on this page.
Microsoft Azure- Unexpected latencies - South Africa North and South Africa West cloud services affected.
Incident
Report for Bentley Systems, Inc
Resolved
This incident has been resolved and Microsoft Azure is now working normally.
Thank you for your cooperation.
Thank you for your cooperation.
Monitoring
Our team has been working quickly to restore full functionality to Microsoft Azure - Unexpected latencies and we have implemented a fix. We are now monitoring the system for stability and customer experience.
We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Update
We are continuing to work on a fix for this issue.
Update
We are continuing to work on a fix for this issue.
Update
We are continuing to work on a fix for this issue.
Update
We are continuing to work on a fix for this issue.
Identified
The overall network health for the Africa region has been steadily improving from yesterday. Many of the cloud services that were affected earlier by this issue have returned to their normal levels. We are still validating for any remaining services.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Update
Bentley Systems is currently investigating a latency issue within in Africa region. This issue may be affecting all users accessing cloud services from Africa region.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
Investigating
The Microsoft Azure team is currently investigating an issue with Virtual Machines being down. Some users may be having trouble or may experience connection failures when trying to access some Virtual Machines using certain features.
The Bentley Team is monitoring the situation, in the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
The Bentley Team is monitoring the situation, in the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
This incident affected: SYNCHRO (SYNCHRO 4D, SYNCHRO Control, SYNCHRO Cost), ALIM (Session Service), ProjectWise Services (Design Review, Forms, Issue Resolution, ProjectWise Design Integration), iTwin Platform (Changed Elements, Clash Detection, Export, Forms, iModels, Issues, Mesh Export, Property Validation, Reporting, Saved Views, Storage, Synchronization, Transformations, Visualization), and iTwin Services (Platform APIs).