Bentley Cloud Services Status
Welcome to Bentley Systems health dashboard. Here you can follow the operational status of our products as well as other key features and services.
Any issue or interruptions we encounter will be listed on this page.
IMS Scheduled Maintenance for Software Upgrade
Scheduled Maintenance
Report for Bentley Systems, Inc
Completed
The planned PingFederate production upgrade was aborted due to complications encountered during deployment, specifically related to authentication failures and instability in the new environment.
The issue has been resolved and core services (including login) are now functioning normally.
The maintenance window has been officially canceled.
The team will regroup and reassess before attempting the upgrade again after further
investigation and hardening of the process.
The issue has been resolved and core services (including login) are now functioning normally.
The maintenance window has been officially canceled.
The team will regroup and reassess before attempting the upgrade again after further
investigation and hardening of the process.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Dear Valued Bentley Users:
Please be advised that we will be making the many upgrades to IMS this year as part of our ongoing efforts to improve its reliability and user experience. The second phase of this upgrade is a software upgrade in production scheduled for June 20, 2026, at 8am EDT.
During the transition to new software on June 20, existing user sessions in web portals such as Bentley Infrastructure Cloud and other IMS-enabled applications will be lost, and users will be required to sign in again. Users on the latest version of the CONNECTION Client should not experience any issues. Additionally, processes that rely on refresh tokens are not expected to be impacted.
This software upgrade is part of a broader initiative to enhance Bentley IMS applications, with additional hardware and software improvements planned throughout the year. Rest assured, our teams are committed to managing this transition carefully and will inform you along the way with the goal of minimizing any disruption for users.
If you experience any issues following the June 20 deployment, please contact Bentley Support. Your patience and understanding are appreciated as we continue to improve our services.
Bentley Systems
Please be advised that we will be making the many upgrades to IMS this year as part of our ongoing efforts to improve its reliability and user experience. The second phase of this upgrade is a software upgrade in production scheduled for June 20, 2026, at 8am EDT.
During the transition to new software on June 20, existing user sessions in web portals such as Bentley Infrastructure Cloud and other IMS-enabled applications will be lost, and users will be required to sign in again. Users on the latest version of the CONNECTION Client should not experience any issues. Additionally, processes that rely on refresh tokens are not expected to be impacted.
This software upgrade is part of a broader initiative to enhance Bentley IMS applications, with additional hardware and software improvements planned throughout the year. Rest assured, our teams are committed to managing this transition carefully and will inform you along the way with the goal of minimizing any disruption for users.
If you experience any issues following the June 20 deployment, please contact Bentley Support. Your patience and understanding are appreciated as we continue to improve our services.
Bentley Systems
This scheduled maintenance affected: Identity Management Systems (IMS) (Authentication / Login, User Management).