Bentley Systems, Inc Status - **Virtuoso Subscribers** - Impacted subscriptions that were triggered for renewals to process in advance of their renewal date

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**Virtuoso Subscribers** - Impacted subscriptions that were triggered for renewals to process in advance of their renewal date

Incident Report for Bentley Systems, Inc

Resolved

This incident has been resolved and the Virtuosity Subscriptions for renewals process is now working normally.
Thank you for your cooperation.

Posted Apr 10, 2024 - 20:10 UTC

Update

We are continuing to work on a fix for this issue.

Posted Apr 08, 2024 - 13:34 UTC

Identified

Virtuosity Subscribers - we had an unexpected processing issue with some existing subscribers of Virtuosity Subscriptions. Impacted subscriptions were triggered for renewals to process in advance of their renewal date, charging the purchasing user and notifying them of their renewal. We are working on correcting the issue and reversing incorrect charges as soon as possible. We will continue to provide updates and more specifics on timing as soon as we can. Thank you for your patience.

Posted Apr 08, 2024 - 13:32 UTC

This incident affected: Base Services (Virtuosity Digital Storefront).