The incident has been resolved and no issues have been reported since the fix was implemented. Software Downloads is now functioning normally. Thank you for your cooperation.
Posted Mar 11, 2025 - 20:42 UTC
Update
Our team has restored full functionality of Software Downloads. We are now monitoring the system for stability and customer experience.
We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Posted Mar 11, 2025 - 19:22 UTC
Monitoring
Our team has restored full functionality of Software Downloads. We are now monitoring the system for stability and customer experience.
We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Posted Mar 11, 2025 - 16:42 UTC
Update
Our team has restored full functionality of Software Downloads. We are now monitoring the system for stability and customer experience.
We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Posted Mar 11, 2025 - 16:40 UTC
Identified
We are aware some accounts are intermittently being denied access to Software Downloads Center. We are working to resolve the issue as soon as possible. If the access is not resolved after clearing browser cache, please create a support case here (https://bentleysystems.service-now.com/csp?id=csm_sc_cat_item&sys_id=a35782a31b50c1103eeeeb53604bcbba) for Login & Website Support, Category: Software Downloads, Sub Category: Access Denied)
Posted Mar 07, 2025 - 14:46 UTC
This incident affected: Base Services (Software Downloads).