Welcome to Bentley Systems health dashboard. Here you can follow the operational status of our products as well as other key features and services.
Any issue or interruptions we encounter will be listed on this page.
Bentley Systems RCA Report
Incident Start Date: | 07-19-2024 |
Incident Start Time: | 04:09 AM UTC |
Incident End Date: | 07-20-2024 |
Incident End Time: | 06:00 PM UTC |
Duration of Incident: | 2,271 minutes (37 hours, 51 minutes) |
Incident ID: | INC0204562 |
Service Impacted: | Bentley Systems Managed Services |
Customers Impacted: | All Global Managed Services Accounts |
Impact
Services impacted were the Managed Service Global Infrastructure consisting of virtual cloud Windows servers.
All accounts using managed services were impacted.
Root Cause
The latest patch for CrowdStrike Falcon Sensor software negatively impacted Microsoft Windows Cloud servers. This caused machines to experience BSOD failure errors (Blue Screen of Death) and continuous loop restarts.
Proactive Measures
On 07-20-2024 at 6:00 PM UTC, confirmation that full functionality was restored post CrowdStrike software release for all affected Microsoft Windows Cloud Virtual Machines.
Following an extended period of monitoring, Bentley has determined this incident has been resolved.
Next Steps
Further investigation of the event and conditions that led to the disruption, will be reviewed to mitigate external factors that might affect our services in the future.
Bentley Systems Contact Information
To obtain the local contact information please click on the link for: Bentley Offices
You can follow the status of major events on www.status.bentley.com
We apologize for any inconvenience this may have caused. We recognize that any disruption of service is undesirable, so we will continue to research and evaluate potential changes to ensure a consistent, high-level quality of service.