Bentley Cloud Services Status
Welcome to Bentley Systems health dashboard. Here you can follow the operational status of our products as well as other key features and services.
Any issue or interruptions we encounter will be listed on this page.
Update - Microsoft released a new version of the webview2 runtime that modified the STS token response that Bentley gets back in CONNECTION Client, changing it from a pure XML response (that CONNECTION Client can parse), to an HTML response (that CONNECTION Client cannot parse).
This only manifests itself in the old CONNECTION Client versions (v23.x and below). The problematic WebView2 version was released 8/7/25 - Version 139.0.3405.86.
The issue manifested itself with existing older versions of CONNECTION Client, it was not triggered by installation of any new Bentley software. It was the result of an upgrade from Microsoft.
Moving to the latest CONNECTION Client version (version 24.01.00.23 or above uses OIDC authentication protocol for communication with Bentley Cloud Services and do not suffer from this issue) will resolve this issue.
Aug 12, 2025 - 00:46 UTC
This only manifests itself in the old CONNECTION Client versions (v23.x and below). The problematic WebView2 version was released 8/7/25 - Version 139.0.3405.86.
The issue manifested itself with existing older versions of CONNECTION Client, it was not triggered by installation of any new Bentley software. It was the result of an upgrade from Microsoft.
Moving to the latest CONNECTION Client version (version 24.01.00.23 or above uses OIDC authentication protocol for communication with Bentley Cloud Services and do not suffer from this issue) will resolve this issue.
Aug 12, 2025 - 00:46 UTC
Identified - If you are experiencing connectivity issues (such as a 'Connection Failure' error) while using CONNECTION CLIENT versions v23.x and below, we recommend upgrading to the latest version of CONNECTION CLIENT to resolve the issue. Please do not hesitate to contact our support team if you have any questions. Thank you.
Aug 11, 2025 - 19:44 UTC
Aug 11, 2025 - 19:44 UTC
ALIM
Operational
Session Service
Operational
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Bentley Communities
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Bentley.com
Operational
CONNECT Center
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Education
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Managed Services (Global Status)
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Product Documentation
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Support Portal
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URL Directory Service (BUDDI)
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Virtuosity Digital Storefront
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Identity Management Systems (IMS)
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ProjectWise 365
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Degraded Performance
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CONNECTION Client
Degraded Performance
Entitlement Management Portal
Operational
Policy Service
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Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Policy Token Signing Certificate Update Sep 20, 2025 12:00-13:00 UTC
On September 20th at 12:00 UTC, the Bentley team will conduct planned maintenance to update the Policy Token Signing Certificate.
During this time, we do not expect any service interruptions. However, if you experience any issues, please try refreshing your policy file in the Bentley Licensing Tool or updating the CONNECTION Client. If the issue persists, contact Bentley Support at https://bentleysystems.service-now.com/csp
Maintenance Details:
Date: Saturday, September 20
Time: 12:00 to 13:00 UTC
We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our services.
Thank you.
Posted on Sep 05, 2025 - 11:09 UTC
During this time, we do not expect any service interruptions. However, if you experience any issues, please try refreshing your policy file in the Bentley Licensing Tool or updating the CONNECTION Client. If the issue persists, contact Bentley Support at https://bentleysystems.service-now.com/csp
Maintenance Details:
Date: Saturday, September 20
Time: 12:00 to 13:00 UTC
We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our services.
Thank you.
Posted on Sep 05, 2025 - 11:09 UTC