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Bentley Cloud Services Status

Welcome to Bentley Systems health dashboard. Here you can follow the operational status of our products as well as other key features and services.

Any issue or interruptions we encounter will be listed on this page.

All Systems Operational

Uptime over the past 90 days. View historical uptime.
ALIM Operational
90 days ago
100.0 % uptime
Today
Session Service Operational
90 days ago
100.0 % uptime
Today
Base Services Operational
90 days ago
99.99 % uptime
Today
Bentley Communities Operational
90 days ago
100.0 % uptime
Today
Bentley.com Operational
90 days ago
100.0 % uptime
Today
CONNECT Center Operational
90 days ago
100.0 % uptime
Today
Education Operational
90 days ago
100.0 % uptime
Today
Learn Operational
90 days ago
100.0 % uptime
Today
Managed Services (Global Status) Operational
90 days ago
100.0 % uptime
Today
Phone System Operational
90 days ago
100.0 % uptime
Today
Product Documentation Operational
90 days ago
100.0 % uptime
Today
Software Downloads Operational
90 days ago
100.0 % uptime
Today
Support Portal Operational
90 days ago
99.97 % uptime
Today
URL Directory Service (BUDDI) Operational
90 days ago
100.0 % uptime
Today
Virtuosity Digital Storefront Operational
90 days ago
100.0 % uptime
Today
Identity Management Systems (IMS) Operational
90 days ago
99.82 % uptime
Today
Authentication / Login Operational
90 days ago
99.81 % uptime
Today
User Management Operational
90 days ago
99.83 % uptime
Today
iTwin Platform Operational
90 days ago
100.0 % uptime
Today
Access Control Operational
90 days ago
100.0 % uptime
Today
Carbon Calculation Operational
90 days ago
100.0 % uptime
Today
Changed Elements Operational
90 days ago
100.0 % uptime
Today
Clash Detection Operational
90 days ago
100.0 % uptime
Today
Export Operational
90 days ago
100.0 % uptime
Today
Forms Operational
90 days ago
100.0 % uptime
Today
iModels Operational
90 days ago
100.0 % uptime
Today
iModels OData Operational
90 days ago
100.0 % uptime
Today
Issues Operational
90 days ago
100.0 % uptime
Today
iTwins Operational
90 days ago
100.0 % uptime
Today
Library Operational
90 days ago
100.0 % uptime
Today
Mesh Export Operational
90 days ago
100.0 % uptime
Today
PnID to iTwin Operational
90 days ago
100.0 % uptime
Today
Projects Operational
90 days ago
100.0 % uptime
Today
Property Validation Operational
90 days ago
100.0 % uptime
Today
Reality Analysis Operational
90 days ago
100.0 % uptime
Today
Reality Conversion Operational
90 days ago
100.0 % uptime
Today
Reality Data Operational
90 days ago
100.0 % uptime
Today
Reality Management Operational
90 days ago
100.0 % uptime
Today
Reality Modeling Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Saved Views Operational
90 days ago
100.0 % uptime
Today
Sensor Data Operational
90 days ago
100.0 % uptime
Today
Storage Operational
90 days ago
100.0 % uptime
Today
Synchronization Operational
90 days ago
100.0 % uptime
Today
Transformations Operational
90 days ago
100.0 % uptime
Today
Users Operational
90 days ago
100.0 % uptime
Today
Visualization Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
iTwin Products Operational
90 days ago
99.99 % uptime
Today
iTwin Experience Operational
90 days ago
100.0 % uptime
Today
iTwin IoT Operational
90 days ago
100.0 % uptime
Today
OpenCities Planner Operational
90 days ago
100.0 % uptime
Today
OpenFlows WaterSight Operational
90 days ago
100.0 % uptime
Today
OpenTower iQ Operational
90 days ago
100.0 % uptime
Today
OpenUtilities (Digital Twin Services) Operational
90 days ago
100.0 % uptime
Today
PlantSight Operational
90 days ago
99.93 % uptime
Today
Reality Data View Operational
90 days ago
100.0 % uptime
Today
iTwin Services Operational
90 days ago
100.0 % uptime
Today
Design Insights Operational
90 days ago
100.0 % uptime
Today
Design Validation Operational
90 days ago
100.0 % uptime
Today
GeoCoordination Service Operational
90 days ago
100.0 % uptime
Today
iModel Manager Operational
90 days ago
100.0 % uptime
Today
Network Topology Service Operational
90 days ago
100.0 % uptime
Today
Platform APIs Operational
90 days ago
100.0 % uptime
Today
Platform Developer Portal Operational
90 days ago
100.0 % uptime
Today
Reality Analysis Service Operational
90 days ago
100.0 % uptime
Today
Reality Conversion Service Operational
90 days ago
100.0 % uptime
Today
Reality Management Service Operational
90 days ago
100.0 % uptime
Today
Reality Modeling Service Operational
90 days ago
100.0 % uptime
Today
ProjectWise Services Operational
90 days ago
100.0 % uptime
Today
Components Center Operational
90 days ago
100.0 % uptime
Today
Deliverables Management Operational
90 days ago
100.0 % uptime
Today
Design Review Operational
90 days ago
100.0 % uptime
Today
Forms Operational
90 days ago
100.0 % uptime
Today
Issue Resolution Operational
90 days ago
100.0 % uptime
Today
Portfolio Insights Operational
90 days ago
100.0 % uptime
Today
Project Insights Operational
90 days ago
100.0 % uptime
Today
Project Share Operational
90 days ago
100.0 % uptime
Today
Project Synchronization Operational
90 days ago
100.0 % uptime
Today
ProjectWise 365 Operational
90 days ago
100.0 % uptime
Today
ProjectWise Design Integration Operational
90 days ago
100.0 % uptime
Today
ProjectWise Drive Operational
90 days ago
100.0 % uptime
Today
ProjectWise Web View Operational
90 days ago
100.0 % uptime
Today
Subscription Entitlement Services Operational
90 days ago
100.0 % uptime
Today
Alerting Service Operational
90 days ago
100.0 % uptime
Today
CONNECTION Client Operational
90 days ago
100.0 % uptime
Today
Entitlement Management Portal Operational
90 days ago
100.0 % uptime
Today
Policy Service Operational
90 days ago
100.0 % uptime
Today
Roles and Permissions Operational
90 days ago
100.0 % uptime
Today
Subscription Analytics Operational
90 days ago
100.0 % uptime
Today
Usage Logging Service Operational
90 days ago
100.0 % uptime
Today
SYNCHRO Operational
90 days ago
100.0 % uptime
Today
SYNCHRO 4D Operational
90 days ago
100.0 % uptime
Today
SYNCHRO Control Operational
90 days ago
100.0 % uptime
Today
SYNCHRO Cost Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 6, 2025

No incidents reported today.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025
IMS as a Service outage
Resolved - This incident has been resolved and IMS as a Service is now working normally.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Thank you for your cooperation.
Dec 3, 16:18 UTC
Monitoring - Our team has been working quickly to restore full functionality to IMS and we have implemented a fix. We are now monitoring the system for stability and customer experience.

Please contact our support team at 1-800-BENTLEY (1-800-236-8539) to report your issue and open a case.
We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Dec 3, 15:12 UTC
Investigating - Our team is currently investigating an issue with IMS based application and authentication. Some users may be having trouble with connection.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, please contact our support team at 1-800-BENTLEY (1-800-236-8539) to report your issue and open a case.
We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Dec 3, 14:35 UTC
Support Portal
Resolved - This incident has been resolved and ServiceNow logins is now working normally.
Thank you for your cooperation.
Dec 3, 08:21 UTC
Update - We have identified an issue affecting ServiceNow logins. Some users may experience difficulties signing in.
Our team is actively investigating the root cause and working to implement a resolution. Updates will be provided as more information becomes available.
In the meantime, we apologize for any inconvenience and appreciate your patience and understanding.

Customers with urgent support requests with Bentley products can call Bentley Global Support at 1-800-BENTLEY (1-800-236-8539)
Dec 3, 07:18 UTC
Update - We have identified an issue affecting ServiceNow logins. Some users may experience difficulties signing in.
Our team is actively investigating the root cause and working to implement a resolution. Updates will be provided as more information becomes available.
In the meantime, we apologize for any inconvenience and appreciate your patience and understanding.

Customers with urgent support requests with Bentley products can call Bentley Global Support at 1-800-BENTLEY (1-800-236-8539)
Dec 3, 06:19 UTC
Identified - We have identified an issue affecting ServiceNow logins. Some users may experience difficulties signing in.
Our team is actively investigating the root cause and working to implement a resolution. Updates will be provided as more information becomes available.
In the meantime, we apologize for any inconvenience and appreciate your patience and understanding.

Customers with urgent support requests with Bentley products can call Bentley Global Support at 1-800-BENTLEY (1-800-236-8539)
Dec 3, 05:25 UTC
Investigating - Our team is currently investigating an issue with ServiceNow. Some users may be having trouble to log in.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

Customers with urgent support requests with Bentley products can call Bentley Global Support at 1-800-BENTLEY (1-800-236-8539)
Dec 3, 02:52 UTC
Dec 2, 2025
IMS - Multiple users are facing test failures and timeout exceptions Errors: Europe Region
Resolved - The issue has been resolved and remains stable. Thank you for your cooperation.
Dec 2, 08:07 UTC
Investigating - Our team is currently investigating an issue with IMS in the Europe region. Some users may be having trouble facing test failures and timeout exceptions Errors or using certain features.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
Dec 2, 07:43 UTC
Dec 1, 2025
IMS - Multiple users are facing test failures and timeout exceptions Errors: Europe Region
Resolved - The issue has been resolved and remains stable. Thank you for your cooperation.
Dec 1, 16:24 UTC
Monitoring - We have been seeing improved performance and are closely monitoring the results.
Dec 1, 15:28 UTC
Update - We briefly experienced the issue and have recovered in the US region. However, we are continuing to investigate the issue in Europe and will provide an update as soon as new information becomes available. We appreciate your patience.
Dec 1, 15:11 UTC
Update - We are actively continuing our investigation into the issue and will provide an update as soon as new information becomes available. We appreciate your patience.
Dec 1, 14:21 UTC
Update - We are continuing to make every effort to investigate the issue and will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
Dec 1, 13:17 UTC
Update - We are continuing to investigate the issue and will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
Dec 1, 12:04 UTC
Investigating - Our team is currently investigating an issue with IMS. Some users may be having trouble facing test failures and timeout exceptions Errors or using certain features.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
Dec 1, 09:57 UTC
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025
IMS signing certificate renewal
Resolved - This incident has been resolved.
Nov 26, 22:03 UTC
Monitoring - Following our recent IMS signing certificate maintenance, if you encounter any issues, please attempt to reauthenticate once by signing back in. Should any issues persist after a single reauthentication, please contact Bentley Support at https://www.bentley.com/support/contact-numbers/
Nov 24, 14:56 UTC
Entitlement Access- Access Denied errors issues
Resolved - This incident has been resolved, and Entitlement Access is now working normally.
Thank you for your cooperation.
Nov 26, 09:34 UTC
Identified - We have identified the root cause of the issue with Entitlement Access. Some users may be having trouble to access the desktop applications and getting an Access Denied error.

Our team is working on to resolve the issue and restore full functionality to Entitlement as soon as possible. We will provide updates as we learn more and once a fix is implemented.
Nov 26, 08:22 UTC
Nov 25, 2025

No incidents reported.

Nov 24, 2025
Nov 23, 2025

No incidents reported.

Nov 22, 2025
Maintenance of IMS Signing certificates on November 22, 2025
Completed - The scheduled maintenance has been completed.
Nov 22, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 15:00 UTC
Scheduled - Please be advised that the Bentley IMS team will perform planned maintenance on Saturday, November 22nd, from 10:00 AM to 12:00 PM EST, to update yearly rotation of our signing certificate.

Maintenance Details:
• Date: Saturday, November 22
• Time: 10:00 AM to 12:00 PM EST (15:00 to 17:00 UTC)

During this time, if you encounter any issues, please try to reauthenticate one time by signing back in. If any issues persist beyond a single reauthentication, please contact Bentley Support at https://www.bentley.com/support/contact-numbers/

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our services.

Thank you.
Nov 10, 13:14 UTC
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