In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 02, 2025 - 18:00 UTC
Scheduled - Please be advised that scheduled maintenance will be performed on the IMS system from May 2nd at 2:00 PM (Eastern Time) / 6:00 PM (GMT) to May 3rd at 11:00 AM (Eastern Time) / 3:00 PM (GMT). This maintenance will be conducted in a rolling window across different regions:
• South East Asia: Starting at 2:00 PM (Eastern Time) / 6:00 PM (GMT) on May 2nd • Europe: Starting at 5:00 PM (Eastern Time) / 9:00 PM (GMT) on May 2nd • United States: Starting at 9:00 AM (Eastern Time) / 1:00 PM (GMT) on May 3rd
Each region's maintenance is expected to take approximately 2 hours. Please note that this maintenance will not impact system availability.
If you experience any issues logging in during this time, please contact us through a support ticket.
Thank you for your understanding and cooperation.
May 2, 202518:00 - May 3, 202515:00 UTC
Update - We are continuing to work on a fix for this issue.
May 01, 2025 - 21:11 UTC
Identified - We are aware of an intermittent issue that is impacting ProjectWise Web users ability to work with their ProjectWise documents. We have identified the issue which is limited to users on ProjectWise Server 2024.02. We are working to resolve the issue and will provide additional updates as we learn more. Thank you for your patience.
May 01, 2025 - 21:09 UTC
ALIM
Operational
90 days ago
100.0
% uptime
Today
Session Service
Operational
90 days ago
100.0
% uptime
Today
Base Services
Operational
90 days ago
100.0
% uptime
Today
Bentley Communities
Operational
90 days ago
100.0
% uptime
Today
Bentley.com
Operational
90 days ago
100.0
% uptime
Today
CONNECT Center
Operational
90 days ago
100.0
% uptime
Today
Learn
Operational
90 days ago
100.0
% uptime
Today
Managed Services (Global Status)
Operational
90 days ago
100.0
% uptime
Today
Phone System
Operational
90 days ago
100.0
% uptime
Today
Product Documentation
Operational
90 days ago
100.0
% uptime
Today
Software Downloads
Operational
90 days ago
100.0
% uptime
Today
Support Portal
Operational
90 days ago
100.0
% uptime
Today
URL Directory Service (BUDDI)
Operational
90 days ago
100.0
% uptime
Today
Virtuosity Digital Storefront
Operational
90 days ago
100.0
% uptime
Today
Identity Management Systems (IMS)
Under Maintenance
90 days ago
99.9
% uptime
Today
Authentication / Login
Under Maintenance
90 days ago
99.8
% uptime
Today
User Management
Under Maintenance
90 days ago
100.0
% uptime
Today
iTwin Platform
Operational
90 days ago
100.0
% uptime
Today
Access Control
Operational
90 days ago
100.0
% uptime
Today
Carbon Calculation
Operational
90 days ago
100.0
% uptime
Today
Changed Elements
Operational
90 days ago
100.0
% uptime
Today
Clash Detection
Operational
90 days ago
100.0
% uptime
Today
Export
Operational
90 days ago
100.0
% uptime
Today
Forms
Operational
90 days ago
100.0
% uptime
Today
iModels
Operational
90 days ago
100.0
% uptime
Today
iModels OData
Operational
90 days ago
100.0
% uptime
Today
Issues
Operational
90 days ago
100.0
% uptime
Today
iTwins
Operational
90 days ago
100.0
% uptime
Today
Library
Operational
90 days ago
100.0
% uptime
Today
Mesh Export
Operational
90 days ago
100.0
% uptime
Today
PnID to iTwin
Operational
90 days ago
100.0
% uptime
Today
Projects
Operational
90 days ago
100.0
% uptime
Today
Property Validation
Operational
90 days ago
100.0
% uptime
Today
Reality Analysis
Operational
90 days ago
100.0
% uptime
Today
Reality Conversion
Operational
90 days ago
100.0
% uptime
Today
Reality Data
Operational
90 days ago
100.0
% uptime
Today
Reality Management
Operational
90 days ago
100.0
% uptime
Today
Reality Modeling
Operational
90 days ago
100.0
% uptime
Today
Reporting
Operational
90 days ago
100.0
% uptime
Today
Saved Views
Operational
90 days ago
100.0
% uptime
Today
Sensor Data
Operational
90 days ago
100.0
% uptime
Today
Storage
Operational
90 days ago
100.0
% uptime
Today
Synchronization
Operational
90 days ago
100.0
% uptime
Today
Transformations
Operational
90 days ago
100.0
% uptime
Today
Users
Operational
90 days ago
100.0
% uptime
Today
Visualization
Operational
90 days ago
100.0
% uptime
Today
Webhooks
Operational
90 days ago
100.0
% uptime
Today
iTwin Products
Operational
90 days ago
99.99
% uptime
Today
iTwin Experience
Operational
90 days ago
100.0
% uptime
Today
iTwin IoT
Operational
90 days ago
100.0
% uptime
Today
OpenCities Planner
Operational
90 days ago
100.0
% uptime
Today
OpenFlows WaterSight
Operational
90 days ago
100.0
% uptime
Today
OpenTower iQ
Operational
90 days ago
100.0
% uptime
Today
OpenUtilities (Digital Twin Services)
Operational
90 days ago
100.0
% uptime
Today
PlantSight
Operational
90 days ago
99.99
% uptime
Today
Reality Data View
Operational
90 days ago
100.0
% uptime
Today
iTwin Services
Operational
90 days ago
100.0
% uptime
Today
Design Insights
Operational
90 days ago
100.0
% uptime
Today
Design Validation
Operational
90 days ago
100.0
% uptime
Today
GeoCoordination Service
Operational
90 days ago
100.0
% uptime
Today
iModel Manager
Operational
90 days ago
100.0
% uptime
Today
Network Topology Service
Operational
90 days ago
100.0
% uptime
Today
Platform APIs
Operational
90 days ago
100.0
% uptime
Today
Platform Developer Portal
Operational
90 days ago
100.0
% uptime
Today
Reality Analysis Service
Operational
90 days ago
100.0
% uptime
Today
Reality Conversion Service
Operational
90 days ago
100.0
% uptime
Today
Reality Management Service
Operational
90 days ago
100.0
% uptime
Today
Reality Modeling Service
Operational
90 days ago
100.0
% uptime
Today
ProjectWise Services
Degraded Performance
90 days ago
99.99
% uptime
Today
Components Center
Operational
90 days ago
100.0
% uptime
Today
Deliverables Management
Operational
90 days ago
100.0
% uptime
Today
Design Review
Operational
90 days ago
100.0
% uptime
Today
Forms
Operational
90 days ago
100.0
% uptime
Today
Issue Resolution
Operational
90 days ago
100.0
% uptime
Today
Portfolio Insights
Operational
90 days ago
100.0
% uptime
Today
Project Insights
Operational
90 days ago
100.0
% uptime
Today
Project Share
Operational
90 days ago
100.0
% uptime
Today
Project Synchronization
Operational
90 days ago
100.0
% uptime
Today
ProjectWise 365
Operational
90 days ago
100.0
% uptime
Today
ProjectWise Design Integration
Operational
90 days ago
99.98
% uptime
Today
ProjectWise Drive
Operational
90 days ago
100.0
% uptime
Today
ProjectWise Web View
Degraded Performance
90 days ago
100.0
% uptime
Today
Subscription Entitlement Services
Operational
90 days ago
100.0
% uptime
Today
Alerting Service
Operational
90 days ago
100.0
% uptime
Today
CONNECTION Client
Operational
90 days ago
100.0
% uptime
Today
Entitlement Management Portal
Operational
90 days ago
100.0
% uptime
Today
Policy Service
Operational
90 days ago
100.0
% uptime
Today
Roles and Permissions
Operational
90 days ago
100.0
% uptime
Today
Subscription Analytics
Operational
90 days ago
100.0
% uptime
Today
Usage Logging Service
Operational
90 days ago
100.0
% uptime
Today
SYNCHRO
Operational
90 days ago
100.0
% uptime
Today
SYNCHRO 4D
Operational
90 days ago
100.0
% uptime
Today
SYNCHRO Control
Operational
90 days ago
100.0
% uptime
Today
SYNCHRO Cost
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
May 3, 2025
No incidents reported today.
May 2, 2025
Unresolved incident: IMS Scheduled Maintenance.
May 1, 2025
Unresolved incident: Intermittent issue with ProjectWise Web Document Services.
Resolved -
This incident has been resolved and PlantSight (plantsight.bentley.com) is now working normally.
Thank you for your cooperation.
We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Apr 30, 15:26 UTC
Investigating -
Our team is currently investigating an issue with PlantSight (plantsight.bentley.com). Some users may be experiencing difficulties accessing the site. We are working diligently to identify the root cause and implement a solution. Updates will be provided as more information becomes available. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
Apr 30, 14:52 UTC