Bentley Cloud Services Status
Welcome to Bentley Systems health dashboard. Here you can follow the operational status of our products as well as other key features and services.
Any issue or interruptions we encounter will be listed on this page.
Monitoring - A fix has been implemented and we are monitoring the results. Its been remain stable.
Sep 18, 2025 - 18:42 UTC
Sep 18, 2025 - 18:42 UTC
Identified - Our team is currently investigating the issue and working with the hosting provider to resolve it. Some users may experience difficulties accessing the Bentley Language Sites or using certain features.
We are working diligently to identify the root cause and implement a solution. We will provide updates as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
Sep 18, 2025 - 17:12 UTC
We are working diligently to identify the root cause and implement a solution. We will provide updates as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
Sep 18, 2025 - 17:12 UTC
Update - Microsoft released a new version of the webview2 runtime that modified the STS token response that Bentley gets back in CONNECTION Client, changing it from a pure XML response (that CONNECTION Client can parse), to an HTML response (that CONNECTION Client cannot parse).
This only manifests itself in the old CONNECTION Client versions (v23.x and below). The problematic WebView2 version was released 8/7/25 - Version 139.0.3405.86.
The issue manifested itself with existing older versions of CONNECTION Client, it was not triggered by installation of any new Bentley software. It was the result of an upgrade from Microsoft.
Moving to the latest CONNECTION Client version (version 24.01.00.23 or above uses OIDC authentication protocol for communication with Bentley Cloud Services and do not suffer from this issue) will resolve this issue.
Aug 12, 2025 - 00:46 UTC
This only manifests itself in the old CONNECTION Client versions (v23.x and below). The problematic WebView2 version was released 8/7/25 - Version 139.0.3405.86.
The issue manifested itself with existing older versions of CONNECTION Client, it was not triggered by installation of any new Bentley software. It was the result of an upgrade from Microsoft.
Moving to the latest CONNECTION Client version (version 24.01.00.23 or above uses OIDC authentication protocol for communication with Bentley Cloud Services and do not suffer from this issue) will resolve this issue.
Aug 12, 2025 - 00:46 UTC
Identified - If you are experiencing connectivity issues (such as a 'Connection Failure' error) while using CONNECTION CLIENT versions v23.x and below, we recommend upgrading to the latest version of CONNECTION CLIENT to resolve the issue. Please do not hesitate to contact our support team if you have any questions. Thank you.
Aug 11, 2025 - 19:44 UTC
Aug 11, 2025 - 19:44 UTC
ALIM
Operational
Session Service
Operational
Base Services
Degraded Performance
Bentley Communities
Operational
Bentley.com
Degraded Performance
CONNECT Center
Operational
Education
Operational
Learn
Operational
Managed Services (Global Status)
Operational
Phone System
Operational
Product Documentation
Operational
Software Downloads
Operational
Support Portal
Operational
URL Directory Service (BUDDI)
Operational
Virtuosity Digital Storefront
Operational
Identity Management Systems (IMS)
Operational
Authentication / Login
Operational
User Management
Operational
iTwin Platform
Operational
Access Control
Operational
Carbon Calculation
Operational
Changed Elements
Operational
Clash Detection
Operational
Export
Operational
Forms
Operational
iModels
Operational
iModels OData
Operational
Issues
Operational
iTwins
Operational
Library
Operational
Mesh Export
Operational
PnID to iTwin
Operational
Projects
Operational
Property Validation
Operational
Reality Analysis
Operational
Reality Conversion
Operational
Reality Data
Operational
Reality Management
Operational
Reality Modeling
Operational
Reporting
Operational
Saved Views
Operational
Sensor Data
Operational
Storage
Operational
Synchronization
Operational
Transformations
Operational
Users
Operational
Visualization
Operational
Webhooks
Operational
iTwin Products
Operational
iTwin Experience
Operational
iTwin IoT
Operational
OpenCities Planner
Operational
OpenFlows WaterSight
Operational
OpenTower iQ
Operational
OpenUtilities (Digital Twin Services)
Operational
PlantSight
Operational
Reality Data View
Operational
iTwin Services
Operational
Design Insights
Operational
Design Validation
Operational
GeoCoordination Service
Operational
iModel Manager
Operational
Network Topology Service
Operational
Platform APIs
Operational
Platform Developer Portal
Operational
Reality Analysis Service
Operational
Reality Conversion Service
Operational
Reality Management Service
Operational
Reality Modeling Service
Operational
ProjectWise Services
Operational
Components Center
Operational
Deliverables Management
Operational
Design Review
Operational
Forms
Operational
Issue Resolution
Operational
Portfolio Insights
Operational
Project Insights
Operational
Project Share
Operational
Project Synchronization
Operational
ProjectWise 365
Operational
ProjectWise Design Integration
Operational
ProjectWise Drive
Operational
ProjectWise Web View
Operational
Subscription Entitlement Services
Degraded Performance
Alerting Service
Operational
CONNECTION Client
Degraded Performance
Entitlement Management Portal
Operational
Policy Service
Operational
Roles and Permissions
Operational
Subscription Analytics
Operational
Usage Logging Service
Operational
SYNCHRO
Operational
SYNCHRO 4D
Operational
SYNCHRO Control
Operational
SYNCHRO Cost
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Policy Token Signing Certificate Update Sep 20, 2025 12:00-13:00 UTC
On September 20th at 12:00 UTC, the Bentley team will conduct planned maintenance to update the Policy Token Signing Certificate.
During this time, we do not expect any service interruptions. However, if you experience any issues, please try refreshing your policy file in the Bentley Licensing Tool or updating the CONNECTION Client. If the issue persists, contact Bentley Support at https://bentleysystems.service-now.com/csp
Maintenance Details:
Date: Saturday, September 20
Time: 12:00 to 13:00 UTC
We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our services.
Thank you.
Posted on Sep 05, 2025 - 11:09 UTC
During this time, we do not expect any service interruptions. However, if you experience any issues, please try refreshing your policy file in the Bentley Licensing Tool or updating the CONNECTION Client. If the issue persists, contact Bentley Support at https://bentleysystems.service-now.com/csp
Maintenance Details:
Date: Saturday, September 20
Time: 12:00 to 13:00 UTC
We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our services.
Thank you.
Posted on Sep 05, 2025 - 11:09 UTC